Contact Us – CoinXpe

Contact Us - CoinXpe

Coinxpe

Last updated: 25.12.2025

We value transparency and accessibility. If you require assistance, have compliance-related queries, or need to contact us for official matters, please use the details below.

Customer Support

For general queries, account-related assistance, or transaction support:

Compliance & Regulatory Contact

For compliance, AML, KYC, FIU-IND, or regulatory correspondence:

This contact is designated for communication with regulators, banks, law enforcement agencies, and auditors.

Registered Office Address

SUPERMINT INFOTECH PRIVATE LIMITED
PLOT NO 6, KHASRA NO 407
MISHRPUR, Guramba
Lucknow, Uttar Pradesh
India – 226026

Grievance Redressal

Users may raise grievances related to services, compliance, or disputes by writing to:

Grievances will be addressed in accordance with the Company’s Grievance Redressal Policy within the prescribed timelines.

Official Communication

All official notices, legal correspondence, or regulatory communications should be addressed to the Company at its registered office or through the compliance email mentioned above.

Read Real Feedback from our users

Frequently Asked Questions

1. What does CoinXpe do and how does it work?

CoinXpe is a Offramp , Onramp & P2P platform that enables users to buy, sell, and trade Stable Coins (such as USDT) against INR. CoinXpe provides a secure marketplace with real-time pricing, fast order execution, and seamless INR deposit and withdrawal facilities. Our platform connects buyers and sellers while ensuring compliance, security, and transparent settlement.

2. What are the pricing and fees on CoinXpe?

CoinXpe follows a transparent and competitive fee structure.

  • Trading Fee: Applied per executed buy/sell order (varies by VIP Users and volume tier).

  • Platform Fee: May apply on certain services such as instant conversion or special liquidity routes.

  • Deposit/Withdrawal Fees: INR and crypto withdrawal fees depend on payment rail and network costs.
    All applicable charges are clearly displayed before you confirm any transaction.

3. How much time does it take to buy or sell USDT on CoinXpe?

Most buy and sell orders on CoinXpe are executed instantly or within a few minutes, depending on:

  • Market liquidity at the time of order

  • Your order type (Via CoinXpe or Via P2P)

  • Completion of payment confirmation (for INR transactions)
    During high traffic or bank downtime windows, settlement may take slightly longer, but you can track real-time status inside your account dashboard.

4. What are the INR deposit and withdrawal timings on CoinXpe?

INR deposit and withdrawal processing time depends on banking channels and settlement windows:

  • UPI/IMPS: Usually instant to a few minutes

  • NEFT/RTGS: As per bank working hours and settlement cycles
    In rare cases, processing may take longer due to bank maintenance, compliance checks, or transaction verification. CoinXpe provides real-time status updates for every request.

5. Is KYC mandatory on CoinXpe? Is CoinXpe FIU-registered?

Yes, KYC verification is mandatory on CoinXpe as per Indian regulatory and AML guidelines. Users must complete identity verification before accessing INR deposits, withdrawals, and trading features.

Regarding FIU compliance: CoinXpe follows applicable AML and reporting obligations as required under Indian regulations. If FIU registration or reporting applicability is active for your operations, the platform operates in line with those compliance requirements to ensure lawful and secure usage for all users.

6. Is CoinXpe safe and how is user data and funds protected?

Yes, CoinXpe follows a multi-layer security architecture to protect user data and funds. This includes encrypted data storage, secure API communication, role-based access control, continuous monitoring, and fraud detection systems. Sensitive operations are protected with additional verification layers, and internal processes follow strict compliance and audit controls to reduce risks such as unauthorized access, fraud, and asset misuse.

Join CoinXpe Liquidity Programme - earn profit Sharing on Each trade

If you have a high trading volume in USDT | INR, you can join our Liquidity Partner Program and earn consistent revenue.

As a liquidity partner, your funds will be strategically utilised to execute user buy and sell orders on the CoinXpe Platform. In return, CoinXpe will share up to 30% or more of the trading commission revenue generated from the trades supported by your liquidity.

This program is designed for high-volume traders, OTC desks, institutions, and professional market participants seeking structured revenue opportunities.

Interested in partnering with us?
Contact us today to discuss partnership terms, capital requirements, risk framework, and revenue structure in detail.

let's Connect

FIU Registered

ISO/IEC (27001:2022)

1,00,000+ Users

Instant Payout

CoinXpe is a compliant on-ramp and off-ramp platform facilitating seamless conversion between fiat currency and Stable Coin. We operate with robust KYC, AML, and regulatory frameworks to ensure secure, transparent, and reliable transactions for our users.

1. Office Address : Ground Floor, Ayan Apartment, Kursi Hwy, beside Pax Hospital, Lucknow, Misripur, Uttar Pradesh 226026

2. Contact Number : +917549832442

Company Policies
Company Pages
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Other Resources

Crypto & NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions. The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinXpe, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations.

CoinXpe Exchange is operated by SuperMint Infotech Private Limited, Undergoing FIU-IND (Govt. of India), Registration as a Reporting Entity with Temp REID 2025/VDASP/082

 

Copyright: © 2026 COINXPE | All Rights Reserved. Registered Entity Name – SUPERMINT INFOTECH PRIVATE LIMITED

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