Refund & Cancellation Policy – CoinXpe
Refund & Cancellation Policy - CoinXpe
CoinXpe follows a structured refund and cancellation framework to ensure transparency, regulatory compliance, and protection against misuse, fraud, or chargeback abuse. Refunds are processed strictly in accordance with banking, payment partner, and compliance requirements.
1. Failed INR Transfers
If an INR deposit transaction fails due to banking or UPI failure, payment gateway timeout, or system / partner-side issues, the amount is automatically reversed or refunded to the original source account.
- Banking or UPI failure
- Payment gateway timeout
- System or partner-side issues
Refund timelines depend on banking partner processing cycles and source bank or UPI provider policies.
2. Withdrawal Failure Refunds
In cases where an INR withdrawal fails after successful debit from the user’s CoinXpe balance, the amount is either re-credited to the user’s CoinXpe wallet or refunded to the original linked bank account, as applicable.
- Incorrect bank details
- Bank-side rejections
- Compliance or settlement issues
Any applicable processing charges imposed by banking partners may be deducted.
3. Refunds from Unverified or Third-Party Accounts
INR transfers received from unverified or third-party bank accounts or UPI IDs are not credited to the user’s CoinXpe account and are treated as non-compliant transactions.
Such amounts are refunded to the original source account after compliance verification and deduction of applicable processing, reversal, and compliance handling fees.
Refund timelines vary based on banking partner processing and verification requirements.
4. Chargeback Handling
In the event of a chargeback, payment reversal, or dispute initiated through a bank or payment provider, the corresponding amount may be temporarily held or debited from the user’s CoinXpe balance.
- Account activity may be restricted until resolution
- Users must provide required documentation
5. Funds Hold Due to Legal or Cyber Complaints
CoinXpe may place a temporary hold on user funds in cases involving cybercrime complaints, law enforcement requests, bank-imposed lien or freeze, court orders, or regulatory directives.
Funds remain on hold until the matter is formally resolved by the relevant authority.
6. Cancellation Policy
Once an INR deposit, withdrawal, or crypto transaction is successfully initiated, it cannot be cancelled by the user.
Refunds are processed only in cases of failure or non-compliance as defined in this policy.
7. General Disclosures
- All refunds are processed only to the original source account
- Fees deducted during refunds are non-refundable
- Policy may be updated to meet regulatory or banking requirements